Channels
Email
Gmail and Outlook
Web forms
Contact forms on your site
WhatsApp
Via the Meta integration
Chat widget
Self-service on your website
Marketplaces
Mirakl and Decathlon
Phone
Calls via Voicedata and Shomi
Automate
Confident answers
Automatic where possible
Actions
Order status, returns, changes
Automations
Rules across all channels
App integrations
Shopify, WooCommerce, Picqer and more
Knowledge
Knowledge centre
Only approved knowledge
Document management
Manuals and procedures
Web scraper
Your own site as a knowledge source
Internal assistant
Knowledge base chat for your team
Overview
Conversations
All channels in one inbox
Teams & assignment
The right question to the right person
Multilingual
Dutch, English, German and more
Statistics
Volumes, response times, knowledge gaps
For every support team that gets a lot of recurring questions. Choose your industry and see which questions AIDAN handles for you and which systems it works with. The industry pages are currently in Dutch.
Order status and returns, automated
Mirakl, Decathlon and more in one inbox
Guest questions answered day and night
Less repetitive work, more overview
Technical questions solved 24/7
Candidate and client questions in one place
Faults and scheduling handled faster
Participants helped right away
Personal, even at high volumes
Integration with Picqer and Returnless
Support tickets and knowledge base in one
Customer questions answered consistently