Customer cases

Fitwinkel.nl handles customer contact from email, web forms, marketplaces and the AI Agent/chat widget in one central inbox. With AIDAN, Fitwinkel not only brings all customer questions together, but recurring work is also handled automatically and management gets insight into what happens across all channels. The result is one environment for the whole customer support process: from incoming question to answer, handling and analysis.

DEN Smarthome supplies smart door locks to consumers in the United States. With the support team based in the Netherlands, there was a clear problem: customers in the US often needed help outside Dutch office hours. Especially with a product like a smart door lock, where access to the home is at stake, support has to be fast and reliable.